Return & Refund Policy
Last updated: October 2026
Every Coral Keepsake product is personalized and made to order just for you. Because each item carries a name, date, photo or message chosen by you, we can't resell it, so we're unable to accept returns or exchanges for change of mind, wrong size choice, or personalization details entered incorrectly at checkout.
Damaged, faulty or incorrect items
If your order arrives damaged, has a printing fault, or doesn't match the personalization you submitted, we'll make it right with a free replacement or a full refund.
- Email us at hello@coralkeepsake.com within 30 days of delivery.
- Include your order number and clear photos of the issue and the shipping label.
- You don't need to send the item back unless we ask you to.
Please check your personalization
Before placing your order, please double-check spelling, dates and any photos you upload. We print exactly what is submitted, so we can't offer a free replacement for errors in the details provided.
Cancellations and changes
Production starts quickly. If you need to cancel or change your order, email us as soon as possible, ideally within 12 hours of ordering. If production hasn't started, we'll cancel or update it at no cost. Once an item is in production, it can't be cancelled.
Lost or undelivered orders
If your tracking shows no movement for an extended time, or your order hasn't arrived within the estimated delivery window in our Shipping Policy, contact us and we'll work with the carrier to resolve it, including a replacement where the parcel is confirmed lost.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
Your legal rights
This policy doesn't affect any rights you have under the consumer protection laws that apply where you live.
Contact
Questions? Email hello@coralkeepsake.com and we'll be happy to help.