Privacy policy

Last updated: October 2026

This Privacy Policy explains how Coral Keepsake ("we", "us") collects, uses and protects your personal information when you visit coralkeepsake.com or place an order.

Information we collect

  • Order information: your name, billing and shipping address, email address, phone number (if provided) and payment details. Payments are processed securely by our payment providers; we never see or store your full card number.
  • Personalization details: the names, dates, messages and photos you provide to personalize your item, including photos of your pet or family.
  • Device and browsing information: such as your browser, IP address and how you use our site, collected through cookies and similar technologies.
  • Messages: anything you send us when you contact customer support.

How we use your information

  • To make, personalize, ship and support your order.
  • To communicate with you about your order and respond to your questions.
  • To send marketing emails, only if you've signed up. You can unsubscribe at any time.
  • To improve our website and, where permitted, show you relevant ads.
  • To prevent fraud and meet our legal obligations.

Your photos and personalization details

We use the photos and details you upload only to create your order. We don't use them in our marketing without your permission.

Who we share information with

We share information only with the service providers needed to run our store and fulfill your order, including Shopify (our store platform), our print and fulfillment partners, payment processors and shipping carriers. We do not sell your personal information.

Cookies

We use cookies to keep our site working, remember your cart, and understand how visitors use our site. You can manage cookies through your browser settings.

How long we keep it

We keep order information for as long as needed to fulfill your order and meet legal, tax and accounting requirements.

Your rights

Depending on where you live (including the UK, the EU and US states such as California), you may have the right to access, correct, delete or object to the use of your personal information. To make a request, email us at hello@coralkeepsake.com.

Children

Our products are designed for children, but our store is intended for use by adults. We don't knowingly collect personal information directly from children; children's names and details are provided by the adult placing the order, for the purpose of personalizing the gift.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Questions about your privacy? Email hello@coralkeepsake.com.